Privacy Policy

Your privacy matters to us - here's how we protect and handle your information

Last updated: January 15, 2025

Introduction & Overview

Digital Intellect Wave ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you visit our website digitalintellectwave.com or use our financial education services.

We operate under Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019) and international privacy standards. This policy applies to all users accessing our services from any location.

Information We Collect

Personal Information You Provide

Contact details including name, email address, and phone number
Educational background and professional experience for program enrollment
Payment information processed through secure third-party processors
Communication preferences and course feedback

Automatically Collected Data

Device information, browser type, and operating system
IP address, location data, and time zone preferences
Website usage patterns, page views, and session duration
Referral sources and marketing campaign effectiveness data

How We Use Your Information

We process your personal data for specific, legitimate purposes that align with your expectations and our educational mission:

Delivering educational content, course materials, and personalized learning experiences
Processing enrollments, managing payments, and providing customer support
Sending important updates about your courses, schedule changes, or policy updates
Analyzing website performance to improve user experience and content quality
Marketing communications (only with your explicit consent)
Complying with legal obligations and protecting against fraud

Legal Basis for Processing

Under Thailand's PDPA, we process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our educational services and course delivery obligations

Legitimate Interests: Website analytics, security measures, and business operations
Consent: Marketing communications and optional data collection
Legal Compliance: Tax records, financial reporting, and regulatory requirements

Data Sharing & Third Parties

We maintain strict control over your personal data and only share information when necessary for legitimate business purposes:

Service Providers & Partners

Payment processors for secure transaction handling
Email service providers for course communications
Cloud storage providers with appropriate security certifications
Analytics platforms to understand website usage patterns

We never sell, rent, or trade your personal information to third parties for their marketing purposes. All service providers are contractually bound to protect your data and use it only for specified purposes.

Your Privacy Rights

You have significant control over your personal data. Here are your rights and how to exercise them:

Access & Portability Rights

Request copies of all personal data we hold about you
Receive your data in a structured, commonly used format
Transfer your data directly to another service provider where technically feasible

Control & Correction Rights

Update or correct inaccurate personal information
Withdraw consent for marketing communications at any time
Object to processing based on legitimate interests
Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, contact us using the information provided below. We will respond within 30 days as required by Thai law.

Data Security & Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

SSL encryption for all data transmission between your browser and our servers
Regular security audits and penetration testing by independent security firms
Access controls limiting staff access to personal data on a need-to-know basis
Secure backup systems with encryption at rest and in transit
Incident response procedures for rapid containment of any security breaches

While we maintain industry-standard security practices, no online transmission method is completely secure. We encourage you to protect your account credentials and notify us immediately of any suspected unauthorized access.

Data Retention & Deletion

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:

Active student records: Retained during enrollment plus 7 years for educational transcripts
Financial records: 5 years from completion as required by Thai tax law
Marketing communications: Until you unsubscribe or request deletion
Website analytics: Aggregated data retained for 26 months, individual data for 14 months

When retention periods expire, we securely delete or anonymize your data unless extended retention is required by law or legitimate business interests.

International Data Transfers

Some of our service providers operate outside Thailand. When we transfer your data internationally, we ensure adequate protection through:

Adequacy decisions recognizing equivalent privacy protections
Standard contractual clauses approved by privacy regulators
Certification schemes demonstrating appropriate data protection measures

We regularly review our international partners to ensure ongoing compliance with privacy standards.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze usage patterns:

Essential Cookies

Required for basic website functionality, security, and to remember your login status. These cannot be disabled without affecting site performance.

Analytics & Performance

Help us understand how visitors interact with our website to improve content and user experience. You can opt out through your browser settings.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

Post the updated policy on our website with a new effective date
Send email notifications to active students about material changes
Provide clear summaries of key changes in plain language

We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Questions & Contact

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact our Privacy Officer:

Email: [email protected]

Phone: +66 74 288 578

Address: 51 ทับ 11 หมู่ 13 Nong Na Kham
Mueang Udon Thani District, Udon Thani 41000, Thailand

We typically respond to privacy inquiries within 7 business days and will work diligently to address your concerns.